Date Posted: 22.02.2018 / Job Location: Berlin, Germany

Senior Customer Success Manager

A social media AdTech platform that provide marketing & advertising solutions to businesses via multiple social media platforms (mainly Facebook). Founded in 2012 they now have 170 people working across 8 international offices and are experiencing unprecedented growth. They are already working with the likes of eBay, Skyscanner, JustFab and many more and they one of only a few companies to be a badged marketing partner of Facebook.

Responsibilities:

• Manage a portfolio of clients across multiple verticals (eCommerce, travel, retail, gaming, mobile apps, classified and more)
• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
• Develop and maintain excellent knowledge and skills for Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customers’ problems
• Build, manage and develop strong relationships with customers and Facebook

Requirements:

• A drive to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships
• 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain
• Great communication skills and to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
• Have a professional spoken and written English and German (fluency in other major languages is a plus but not required)
• Are able and willing to travel for meetings, conferences and industry events

What’s on offer

Chance to join an AdTech company at the forefront of innovation in respect to digital marketing and advertising through social channels. Great team spirit and entrepreneurial culture.