27.03.2018 / London, UK

Senior Customer Success Manager – Agencies

The company is an impressive start-up, founded by a couple of entrepreneurs with a vision to provide businesses with scalable advertising solutions via social media platforms such as Facebook and Instagram. Founded in 2012 they now have 190 people working across 10 international offices and are experiencing unprecedented growth. They are already working with the likes of eBay, Skyscanner, Uber, Deliveroo and many more and they are one of only a few companies to be a badged marketing partner of Facebook.

Responsibilities:

  • Manage & own agency customer accounts with day to day communication & online marketing expertise
  • Work closely with customers to hone their online marketing strategy and quickly resolve agencies issues including scaling budgets, campaign performance and manual work
  • Develop and maintain excellent knowledge and skills for Company tool and Facebook advertising in general so that you’re constantly able to solve customers’ problems & troubleshooting
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise in agencies

Requirements:

  • Degree educated with 4+ years’ experience working at or with media agencies
  • Experience with Social media marketing, Facebook a huge bonus!
  • Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
  • Ambitious, outgoing & entrepreneurial with a desire to work in a start-up environment and help drive growth

What’s on offer

A great opportunity to join entrepreneurial fast growing Social Media Marketing/Advertising company with fast career progression available.

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